Shipping policy

Shipping Policy

Last updated: [Date, e.g., August 2026]

At ZeppoCart, we aim to deliver your products swiftly and securely. Below are the terms and conditions that constitute our Shipping Policy for orders placed within India.

1. Processing Time

All orders are processed within [1–2] business days (excluding Sundays and national/public holidays).
Orders placed before [2:00 PM] on a business day are typically dispatched the same day or the next business day.
During peak seasons, festive sales (like Diwali, Black Friday), or high-volume periods, processing times may extend slightly. We appreciate your patience!

2. Shipping Charges & Delivery Estimates

Shipping charges are calculated at checkout based on order value, weight, and delivery location.

Destination Zone	Estimated Delivery Time	Shipping Fee
Metros & Tier 1 Cities (Delhi NCR, Mumbai, Bengaluru, etc.)	2 – 4 Business Days	Flat ₹[50] / Free over ₹[999]
Rest of India (Tier 2 & Tier 3 Cities)	4 – 7 Business Days	Flat ₹[70] / Free over ₹[999]
Special Regions (J&K, North-East, Remote areas)	5 – 10 Business Days	Flat ₹[100]

Note: Delivery estimates are indicative. Unforeseen circumstances such as severe weather disruptions, regional strikes, or courier delay issues may occasionally extend delivery timelines.

3. Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) for most PIN codes across India under the following terms:

COD Availability: COD is applicable on orders up to a maximum limit of ₹[150]
Handling Fee: A non-refundable COD handling fee of ₹[50] will be applied at checkout.
Order Verification: We may verify COD orders via WhatsApp, SMS, or phone call before dispatching. Unverified orders may be canceled.
Payment: Please ensure you have the exact cash amount or UPI payment option ready when the courier partner arrives.

4. PIN Code Serviceability

We deliver to 25,000+ PIN codes across India through our logistics partners (e.g., Delhivery, Shiprocket, India Post).

You can check serviceability at checkout by entering your delivery PIN code.
If your delivery location falls under a non-serviceable area post-order placement, our support team will contact you within 24 hours to process a full refund or discuss alternative delivery options.

5. Order Tracking

Once your order is dispatched, you will receive an email and/or SMS/WhatsApp notification containing your Tracking ID and direct tracking link.
You can track your shipment status at any time using our [Track Order] page or via the link provided in the confirmation message.

6. Delivery Re-attempts & Non-Delivery (RTO)

Our courier partners will attempt delivery up to 3 times.

If you are unavailable, the courier driver will contact you via phone.
If all delivery attempts fail or the customer refuses to accept the parcel, the package will be returned to our warehouse (RTO).
Re-shipping an RTO order may incur additional shipping charges borne by the customer.

7. Damaged or Missing Shipments

Please inspect your package upon receipt before accepting or opening it.

Damaged in Transit: If you receive a visibly damaged package or an item is missing/damaged inside, please film an unboxing video and contact us within [48 hours] of delivery.
Lost Packages: If your tracking status shows "Delivered" but you have not received the parcel, please notify us within 3 days so we can raise an investigation with the courier provider.