Refund policy
Sample Return & Refund Policy
Last Updated: [10/08/2026]
Thank you for shopping at Zeppo cart. If you are not entirely satisfied with your purchase, we're here to help!
1. Return Window
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You have
[7 to 15 Days]from the date you receive your item to request a return. -
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with all original tags attached and in its original packaging.
2. Non-Returnable Items
Certain types of items cannot be returned for health, safety, or custom production reasons:
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Custom, personalized, or made-to-order products.
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Final sale or clearance items.
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Perishable goods, intimate wear, or personal care items.
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Gift cards.
3. How to Initiate a Return
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Contact us at zeppocartin@gmail.com with your Order Number and the reason for the return.
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If your return is approved, we will send you instructions on how and where to send your package.
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Note: Items sent back to us without first requesting a return will not be accepted.
4. Shipping Costs
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Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., incorrect or defective item).
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Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
5. Exchanges & Refunds
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Exchanges: The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refund Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed back to your original payment method within
[10 to 15]business days.
6. Damaged or Incorrect Items
Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [zeppocartin@gmail.com] so we can evaluate the issue and make it right.